Dynamic contact centers with impatient customers and retrials

Original version

Henken, Kirsten: Dynamic contact centers with impatient customers and retrials. Hannover : Gottfried Wilhelm Leibniz Universität, Diss., 2007, 269 S.

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To cite the version in the repository, please use this identifier: https://doi.org/10.15488/6883

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Abstract:
[no abstract]
License of this version: Es gilt deutsches Urheberrecht. Das Dokument darf zum eigenen Gebrauch kostenfrei genutzt, aber nicht im Internet bereitgestellt oder an Außenstehende weitergegeben werden.
Publication type: DoctoralThesis
Publishing status: publishedVersion
Publication date: 2007
Keywords english: Contact center management, retrial queues, strong approximations
DDC: 510 | Mathematik

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