Influence of diagram layout and scrolling on understandability of BPMN processes: an eye tracking experiment with BPMN diagrams

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Lübke, D.; Ahrens, M.; Schneider, K.: Influence of diagram layout and scrolling on understandability of BPMN processes: an eye tracking experiment with BPMN diagrams. In: Information technology and management 22 (2021), Nr. 2, S. 99-131. DOI: https://doi.org/10.1007/s10799-021-00327-7

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To cite the version in the repository, please use this identifier: https://doi.org/10.15488/13834

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Sum total of downloads: 55




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Abstract: 
Business process modeling is an important activity for developing software systems—especially within digitization projects and when realizing digital business models. Specifying requirements and building executable workflows is often done by using BPMN 2.0 process models. Although there are several style guides available for BPMN, e.g., by Silver and Richard (BPMN method and style, vol 2, Cody-Cassidy Press, Aptos, 2009), there has not been much empirical research done into the consequences of the diagram layout. In particular, layouts that require scrolling have not been investigated yet. The aim of this research is to establish layout guidelines for business process modeling that help business process modelers to create more understandable business process diagrams. For establishing benefits and penalties of different layouts, a controlled eye tracking experiment was conducted, in which data of 21 professional software developers was used. Our results show that horizontal layouts are less demanding and that as many diagram elements as possible should be put on the initially visible screen area because such diagram elements are viewed more often and longer. Additionally, diagram elements related to the reader’s task are read more often than those not relevant to the task. BPMN modelers should favor a horizontal layout and use a more complex snake or multi-line layout whenever the diagrams are too large to fit on one page in order to support BPMN model comprehension.
License of this version: CC BY 4.0 Unported
Document Type: Article
Publishing status: publishedVersion
Issue Date: 2021
Appears in Collections:Fakultät für Elektrotechnik und Informatik

distribution of downloads over the selected time period:

downloads by country:

pos. country downloads
total perc.
1 image of flag of Germany Germany 25 45.45%
2 image of flag of United States United States 13 23.64%
3 image of flag of Korea, Republic of Korea, Republic of 5 9.09%
4 image of flag of India India 2 3.64%
5 image of flag of Switzerland Switzerland 2 3.64%
6 image of flag of Iran, Islamic Republic of Iran, Islamic Republic of 1 1.82%
7 image of flag of Ireland Ireland 1 1.82%
8 image of flag of Indonesia Indonesia 1 1.82%
9 image of flag of United Kingdom United Kingdom 1 1.82%
10 image of flag of France France 1 1.82%
    other countries 3 5.45%

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