Influence of ISO 9001 on the configuration of production planning and control

Abstract

The target-oriented configuration of production planning and control (PPC) is a critical factor for companies with increasingly complex supply chains. The logistical performance of companies, which can be measured and expressed, e.g. with the logistical objectives delivery reliability and due-date compliance, suffers above all from the multiple influencing factors of the past years. Especially in the last year, it became apparent that disruptions in material supply due to pandemics or geopolitical crises are causing resource shortages that are posing the industry with ever-new challenges. Since, in many companies, PPC tasks are carried out based on past values, disruptive events have a particularly high impact here. In addition to the external disruptive influences, companies also have to manage the complexity factors of the supply chain, such as a high number of variants or a high degree of customization. The consequence of these circumstances is that companies need corresponding robustness in PPC allowing them to stay productive and competitive. The key factor to establishing high robustness is transparency. Furthermore, the faced uncertainties are often exacerbated by insufficient data situation for the companies' PPC. Due to the outlined factors in companies, ongoing PPC tasks must be regularly checked for their quality and target conformity to ensure a high logistics performance. For this purpose, the PPC configuration must be carried out systematically and holistically. Therefore, essential PPC frameworks already exist, such as the Hanoverian Supply Chain Model (HaSupMo). Supporting the examination of the company's internal supply chain, the selected procedures for the fulfilment of the PPC tasks serve on the basis of logistical objectives. For this, comprehensive consideration of the PPC tasks must take into account the correct selection of procedures based on individual company needs and data. At the same time, there is an internationally accepted ISO 9001 standard as a basis for the continuous improvement of all company processes. The described continuous testing and improvement of business processes with a focus on quality management is intended to promote the robustness of the certified companies. Taking a closer look at the contents of ISO 9001 and PPC configuration, structural similarities are noticeable. This paper aims to examine ISO 9001 for characteristics and interfaces that enable a simplified PPC configuration. In addition, similarities should be identified and systematized, which should be taken into account for future interaction.